Policy
Refund policy
The full terms behind our money-back guarantee, written to be read rather than skimmed past.
1. Refund window
Refund requests must be made within 90 days of the date your order was delivered, as shown by carrier tracking. Requests are timestamped from when your email reaches support@leantidematcha.com.
2. Eligibility
Refunds apply to orders placed directly on leantidematcha.com. Products purchased from a third party, marketplace or reseller are not eligible, because we cannot verify their origin, storage or authenticity.
3. Opened products
Opened and partially used jars are eligible. We ask that any unopened jars be returned; return instructions are provided when you contact support.
4. How to request a refund
Email support@leantidematcha.com from the email address used to order, quoting your order number. No form or phone call is required.
5. Processing
Approved refunds are issued to the original payment method within 3–5 business days of confirmation. Card issuers and banks may take a further 5–10 business days to display the credit. We cannot refund to a different card, account or person.
6. Return shipping
Where a physical return is required, return postage is the customer's responsibility unless the order arrived damaged, incorrect or incomplete — in which case we cover it and replace or refund at your choice.
7. Damaged, incorrect or missing orders
Report damaged or incorrect deliveries within 14 days of delivery with photographs of the parcel and contents. We replace these at no cost, and the money-back guarantee is unaffected.
8. Bonus items
Free bonus items included with multi-jar packages do not need to be returned and are not deducted from your refund.
9. Duplicate and fraudulent orders
Accidental duplicate orders are refunded in full on request. Orders identified as fraudulent may be cancelled and refunded without shipping.
10. Chargebacks
Please contact us before raising a chargeback. A direct refund is faster than a bank dispute, and we would rather resolve it with you than through an intermediary.
11. Currency
All transactions are processed in US dollars. Refunds are issued in US dollars; any difference in the amount you see is a result of your bank's exchange rate on the two dates and is outside our control.
12. Contact
support@leantidematcha.com · LeanTide, Austin, TX 78701, United States
