Support
Frequently asked questions
Every question customers ask before and after ordering — 51 of them, answered plainly. If yours isn't here, email us and a person will answer.
Last updated September 8, 2026
The short answer
LeanTide is a once-daily ceremonial-grade matcha drink mix for appetite and metabolism support — not a medication and not a GLP-1 drug. One jar is one month; most people order three for the 90-day protocol at $56 a jar. Shipping is free worldwide, there is no subscription, and every order is covered for 90 days from delivery.
Key takeaways
- One serving each morning in hot (not boiling) water — about one minute to make.
- Not a medication: no semaglutide, no prescription, and no supplement is FDA approved.
- Contains the caffeine naturally present in matcha; no added sugar.
- $99 / $138 / $168 for one, two or three jars — free worldwide shipping, one-time payment.
- 90-day money-back guarantee from delivery, opened jars included.
About LeanTide
What it is, what it isn't, and who it suits.
- What exactly is LeanTide?
- LeanTide is a ceremonial-grade matcha drink mix for adults who want appetite and metabolism support without injections or extreme dieting. Each jar blends first-harvest Uji matcha with turmeric, cinnamon, ginger root and a gut probiotic blend. You drink one serving each morning.
- Is LeanTide a GLP-1 drug like Ozempic or Wegovy?
- No. LeanTide is not a medication and contains no semaglutide or tirzepatide. It is a food supplement built around ingredients traditionally used to support appetite, blood sugar balance and calm energy. It is not a substitute for prescribed treatment.
- Why is it called a GLP-1 matcha ritual then?
- Because the daily ritual is aimed at the same everyday problem people take GLP-1 medication for — constant hunger and cravings — using food-based ingredients instead of a drug. It does not contain or replicate a GLP-1 medicine, and we do not claim it does.
- Is LeanTide FDA approved?
- No, and neither is any other food supplement. The FDA approves medicines, not supplements; supplements are regulated as food. Any brand claiming FDA approval for a supplement is misleading you. We explain this in full on our FDA page.
- Who is LeanTide for?
- Adults who eat reasonably well and still struggle with weight around the middle, who want appetite support without a needle or prescription, and who will actually keep a one-minute morning habit for 90 days.
- Who should not take it?
- Anyone pregnant or nursing, anyone under 18, anyone highly sensitive to caffeine, and anyone expecting results without keeping the daily ritual. If you take prescription medication or have a diagnosed condition, ask your doctor first.
- Is LeanTide a scam?
- It is a real product, shipped from a real business, paid for through Stripe, with a 90-day money-back guarantee. What we will not do is promise a number of pounds — that is what the aggressive marketing around this category gets wrong.
Taking it and results
How to make it, when to drink it, and what to expect week by week.
- How do I make it?
- Simple way: one scoop into a cup of hot (not boiling) water, stir, steep about two minutes, drink. Traditional way: one scoop in a bowl, break up any clumps with a whisk, add a quarter cup of hot water or milk, whisk briskly in a W motion for 15–20 seconds until bright green and frothy, then top up.
- When should I drink it?
- In the morning, ideally before or with breakfast. That is when the ritual does the most work on the rest of your day's appetite. Because matcha contains natural caffeine, most people prefer not to take it late in the evening.
- Can I take more than one serving a day?
- Stick to one serving a day. More matcha means more caffeine, not faster results, and the ritual is built around a single morning cup.
- How long before I notice anything?
- Most customers describe quieter cravings within the first one to two weeks. Body-composition change takes longer and depends heavily on your starting point, sleep, stress and what you eat. Individual results vary, and we do not promise a specific amount of weight loss.
- Does it work without exercise or dieting?
- LeanTide is appetite and metabolism support, not a replacement for how you eat and move. Most people who see change use the calmer appetite to eat a bit less without white-knuckling it. Nobody should expect change from the drink alone.
- What if I miss a morning?
- Nothing bad happens — just carry on the next day. Don't double up. Consistency over 90 days matters far more than any single serving.
- Can I mix it with milk, a smoothie or iced water?
- Yes. Oat, almond and dairy milk all work, as does cold water for an iced version. Avoid boiling water, which makes matcha taste bitter.
- What does it taste like?
- Grassy and green from the matcha, warm and slightly sweet-spiced from cinnamon and ginger, with an earthy note from turmeric. It is not a sugary shake — there is no added sugar. Most people who like green tea like it immediately; if you don't, milk and a touch of honey helps.
- Can I take it while fasting?
- Many people do, since a serving is a very small amount of powder. If you follow a strict fasting protocol, treat it as breaking your fast and take it in your eating window.
Safety, ingredients and the label
Caffeine, medication, side effects and what is in the jar.
- What is in LeanTide?
- Ceremonial-grade first-harvest Uji matcha, micronised turmeric, cinnamon, ginger root and a live probiotic blend. No added sugar and no stimulants beyond the caffeine naturally present in green tea.
- Does it contain caffeine?
- Yes — the caffeine naturally present in matcha green tea, which most people find gentler and more sustained than coffee because of matcha's L-theanine. We do not publish a per-serving milligram figure we cannot verify; the Supplement Facts panel on your jar is the authority, and support can send you a copy before you order.
- Does it contain sugar or sweeteners?
- No added sugar and no artificial sweeteners. If you want it sweeter, add honey or a splash of milk.
- Are there side effects?
- Most people have none. The reports we do see are caffeine-related (jitteriness if you are sensitive, or trouble sleeping if taken late) or mild digestive settling in the first few days as the probiotic blend starts. Taking it with food usually settles both.
- Can I take it with medication?
- Ask your doctor or pharmacist first. That applies to anyone on prescription medication, anyone pregnant or nursing, and anyone with a diagnosed medical condition. LeanTide is a food supplement, not medical advice, and our support team cannot advise on your prescriptions.
- Can I take it alongside Ozempic, Wegovy or Mounjaro?
- That is a decision for the doctor prescribing your medication, not for us. Bring them the ingredient list and let them tell you.
- Is it vegan, gluten-free or dairy-free?
- The blend is plant-based and contains no dairy or gluten ingredients. For formal certification and allergen-handling statements — which depend on the manufacturing facility — email support@leantidematcha.com and we will send you what the label states rather than guess here.
- How should I store it, and how long does a jar last?
- Keep the jar closed, cool, dry and out of direct sunlight; matcha loses colour and flavour with heat and light. One jar is one month of daily servings. Use the best-before date printed on your jar rather than a general rule.
- Where is it made?
- The matcha is first-harvest Uji leaf from Japan, blended and packed to food-supplement standards. If you need the manufacturer statement for your own records, email support and we will send what we can share.
Ordering, pricing and payment
Bundles, what things cost, how you pay, and changing an order.
- How many jars should I order?
- Three. Not because it costs more, but because a morning ritual only pays off once it becomes automatic — and 90 days is roughly what that takes. The 3-jar protocol also brings the price down to $56 per jar.
- How much does LeanTide cost?
- One jar is $99, two jars $138, three jars $168 — $56 per jar on the 90-day protocol. Shipping is free worldwide on every order, so the price you see is the price you pay.
- Is it a subscription?
- No. Every order is a single one-time payment. There is no auto-ship, no membership and no recurring charge of any kind.
- Where do I buy it?
- Only here on this site. Ordering happens right on the home page — pick your bundle, enter your shipping details and pay. It takes about a minute.
- Why isn't LeanTide on Amazon or in stores?
- Selling direct is how we keep the 90-day guarantee, the price and the freshness of each jar under our own control. Anything sold as LeanTide on a marketplace is not from us, and we cannot guarantee or refund it.
- Is there a discount code?
- There is no code to hunt for. The bundle price is the discount — the 3-jar protocol is the lowest per-jar price we offer, and it is applied automatically when you choose it.
- What can I pay with?
- Visa, Mastercard, American Express, Apple Pay and Google Pay, all processed by Stripe.
- Is my payment secure?
- Yes. Payment is processed by Stripe over an encrypted connection. Your card details are entered directly into Stripe's payment form and never stored on our servers.
- What currency am I charged in?
- All prices are in US dollars and you are charged in US dollars. If your card is in another currency, your bank converts it at their rate and may add a small foreign-transaction fee.
- What happens right after I order?
- You get an order confirmation by email straight away, then a dispatch notification with tracking once your parcel leaves the warehouse.
- Can I change or cancel my order?
- Email support@leantidematcha.com as soon as possible with your order number. If the parcel has not shipped we can change the address or cancel it. If it has already gone, the 90-day guarantee covers you instead.
- Do I need an account?
- No. Checkout is a single form — shipping details and payment, no account, no password.
Shipping and delivery
Where we ship, how long it takes, customs, and late parcels.
- Do you ship worldwide?
- Yes. Every order ships free, worldwide. United States delivery is typically 3–5 business days; international orders typically arrive within 7–15 business days depending on your country's customs processing.
- How much is shipping?
- Nothing. Free shipping is included on every bundle, to every country we ship to, with no minimum.
- When does my order leave the warehouse?
- Orders placed on a business day are prepared and dispatched within one to three business days. Weekend and holiday orders are picked up the next business day.
- Will I get tracking?
- Yes — a tracking link is emailed to you when the parcel is dispatched.
- Will I pay customs or import duty?
- Possibly, if you are outside the United States. Import duty and local taxes are set by your own country and are not something we can collect or waive. Most personal-sized supplement orders clear without charges, but you are responsible for any your country applies.
- My parcel is late or hasn't arrived — what now?
- Email support@leantidematcha.com with your order number. We will chase the courier, and if a parcel is genuinely lost we will resolve it — replacement or refund, your choice.
- Can I ship to a different address from my billing address?
- Yes. The checkout form takes your shipping address; your card's billing details stay with Stripe.
- Do you ship to PO boxes or APO addresses?
- In most countries, yes. If delivery to your address type fails, email support and we will arrange an alternative.
Refunds and the 90-day guarantee
How the money-back guarantee actually works.
90-day money-back guarantee. Try LeanTide for a full season. If it isn't for you, email us and we'll refund the order — opened jars included.
- What if it doesn't work for me?
- Every order is covered by our 100% money-back guarantee for 90 days from delivery. Email our support team and we'll refund your purchase — jars opened or not.
- Do I have to send the jars back?
- Not usually. We would rather refund you than pay return postage on an opened jar. If a return is needed we will send instructions — please don't post anything back before asking.
- How do I request a refund?
- Email support@leantidematcha.com with your order number and one line about why. No forms, no phone queue, no questions designed to talk you out of it.
- How does a refund work on a multi-jar order?
- The whole order is refunded, not a per-jar fraction — including if you have opened and used one of the three jars.
- How long does a refund take to reach me?
- We process refunds within one business day of approving them. Your bank then takes its own time, usually five to ten business days, to show it on your statement.
- Is the guarantee real, or is there fine print?
- It is 90 days from delivery, one order per customer, and it is honoured on opened jars. That is the whole of it.
How we answer these
We answer from our own policies, our own order data and published research on the ingredients. We don't invent studies, reviews or numbers. Where a figure depends on the printed label — exact per-serving caffeine, probiotic strains and counts, formal allergen certification — we say so and send you the panel rather than guess.
Our support team cannot give medical advice or tell you whether LeanTide is safe with your medication. Please ask your doctor or pharmacist; we're happy to email you the full Supplement Facts panel to take along.
These statements have not been evaluated by the Food and Drug Administration. LeanTide is not intended to diagnose, treat, cure or prevent any disease. Individual results vary.
Still unsure? Email support@leantidematcha.com — we reply within one business day.
More depth: side effects, is it FDA approved, why not Amazon, customer reviews and the full guide library.
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Ready to start the morning ritual?
Three jars is the full 90-day protocol — $56 per jar, free worldwide shipping, one payment, no subscription.
- Free worldwide shipping
- One-time payment, no subscription
- Money-back guarantee
- Encrypted Stripe checkout
